Zendesk VOC + heuristic AI insighting

Support Dashboard

Load a CSV export or use the generated sample snapshot.

Total tickets

0

Waiting for data

Overall CSAT

--

Good / rated tickets

First reply time

--

Median response time

Full resolution time

--

Median handle-to-close time

Support pulse

Brand AI Summary

Upload a Zendesk export to see the generated operations summary.

AI context uses the full monthly brand snapshot. Metrics and charts follow the current filters.

Interactive Analysis

Ask AI about this view

Ticket distribution

Volume by support theme

Theme mix across the filtered dataset

0 tickets

Traffic pattern

Daily ticket flow

Volume by day

0 0% of volume

Priority insight

No insight yet

Once the CSV is loaded, this section will surface the strongest operational friction point.

    Recommended actions

    Where to focus next

      AI readout

      At a glance

      Top channel -- Distribution pending
      Top intent -- Intent ranking pending
      Risk cluster -- Risk signal pending
      Recurring phrases -- Keyword extraction pending